Cancellation & Refund Policy

1. Digital Products and Services

All products and services offered on e-mentor.xyz (including chapter-wise Mock Tests, Test Series Bundles, E-books, AI Study Planners, and Ranker Mentor Bookings) are digital goods and online educational services. Due to the digital nature and immediate access provided upon payment, purchases are generally non-refundable once access or content has been granted.

2. Eligible Refund Circumstances

Refunds will be considered and approved in the following specific cases:

• Duplicate Payment: If your account or card was debited multiple times for the same single order.
• Access Not Granted: If payment was successfully debited from your bank/UPI but access to the purchased material was not activated within 24 hours due to a technical error.
• Mentor Cancellation: If a scheduled 1-on-1 mentor session is cancelled by the assigned mentor, a 100% full refund is issued automatically.
• Student Session Cancellation: If you cancel a booked mentor session more than 24 hours prior to the scheduled slot, a full refund will be processed. Cancellations within 24 hours of the session are non-refundable.

All refund requests must be initiated within 7 calendar days of the original transaction date.

3. Non-Refundable Situations

Refunds will not be entertained in the following scenarios:

• Change of mind after course enrollment, plan generation, or e-book access.
• Mock tests or materials that have already been attempted, reviewed, or downloaded.
• Partial use of a test series bundle where one or more mock tests have already been accessed.
• Dissatisfaction with official institute examination results or institute exam date postponements.

4. How to Request a Cancellation or Refund

To request a refund, please send an email to support@e-mentor.xyz or reach out via our Contact Page with the following details:

• Registered Student Name and Email Address
• Razorpay Payment ID / Order ID (found in your email receipt or My Payments tab)
• Date and Amount of Transaction
• Detailed reason for the refund request

Our team reviews all requests within 2 business days.

5. Refund Processing Timelines

Once approved, refunds are credited back to the original source of payment (UPI ID, NetBanking account, debit card, or credit card) via our payment gateway (Razorpay) within 5 to 7 business days, subject to your issuing bank's settlement timelines.